Privacy Policy
What we collect when you visit our website or call our line, how we use and share it, and the choices you have.
Who We Are
Zebra Plumbing Service ("Zebra," "we," "us," or "our") operates zebraplumbingservice.com and a toll-free phone line at (888) 691-1982. We are a free referral service that connects homeowners and businesses in Plano, Illinois and nearby communities with independent local plumbing providers. We are not a plumbing contractor and we do not perform plumbing work.
This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website or calling our line, you agree to the practices described here.
Information We Collect
Information you give us, for example when you call or email us:
- Your name and phone number
- Your service address, city, or ZIP code
- A description of your plumbing problem
- Anything else you choose to tell us
Information collected automatically when you use our website: your IP address, browser and device type, operating system, pages visited, time spent, the site that referred you, and your approximate location. Our hosting provider keeps standard server logs. Analytics tools that read more detail than this only run if you accept analytics cookies (see Cookies & Analytics below).
Calls: when you call us we receive your phone number and the details you share. Calls may be recorded or monitored for quality, training, and record-keeping. Where the law requires it, we will tell you at the start of the call.
How We Use Your Information
- To connect you with an available independent plumbing provider
- To respond to your questions and follow up on your request
- To operate, secure, and improve our website and phone line
- To understand how the website is used, if you accept analytics cookies
- To prevent fraud and abuse
- To comply with legal obligations
Phone Calls & Text Messages
We may call or text you about a request you made. Message and data rates may apply, and you can reply STOP to any text to opt out. You do not have to agree to receive text messages to use our service.
How Long We Keep Information
We keep personal information only as long as needed to handle your request, keep business records, resolve disputes, and meet legal requirements. After that, we delete it or anonymize it where practical.
Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Choices & Rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and get a copy
- Ask us to correct inaccurate information
- Ask us to delete your information
- Opt out of certain uses and sharing of your information
- Opt out of marketing communications
To make a request, call (888) 691-1982 or email info@zebraplumbingservice.com. We may need to verify your identity first, and we will respond within the time required by applicable law. You will not be treated unfairly for exercising your rights.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.
Third-Party Websites
Our website may link to other websites. We are not responsible for their content or privacy practices, so please review their policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates are posted on this page with a new effective date. If a change affects how we use cookies, we will ask for your choice again.
Contact Us
Questions? Call (888) 691-1982 or email info@zebraplumbingservice.com. Zebra Plumbing Service, Plano, Illinois.